Our Returns Policy

We have a total satisfaction guarantee policy. If for any reason you are not happy with a product please contact us within 14 days of its arrival. We will then provide you with a Returns Authorisation enabling you to return the goods to us. Please do not return goods to us without first obtaining a Returns Authorisation. Goods must be returned within 28 days of arrival in their original packaging and must have not been tampered with in any way. Some of our products, due to  hygiene reasons, are non-returnable and non-refundable, please see item descriptions for details of specific products.

Once we have received the goods we will process a refund to your credit/debit card. Please note that the postage charge will not be refunded. If an item is returned because you no longer require or want the item we will deduct £2.95 from the refund to cover our postage charges. However, a full refund (including postage) will be applied to items that were incorrectly delivered or are faulty.

Please note we are unable to accept returns for medicines unless the items were incorrectly delivered or are faulty. This is due to regulations which prevent us from reselling any returned medicinal items. All returned items of this nature will be destroyed.

Please pack securely and include a copy of your invoice and post to the following return address:

Altwood Pharmacy

Returns Department

47 Wootton Way

Maidenhead

Berkshire

SL6 4QZ

We would also recommend that you acquire adequate insurance for your parcel in the event it is lost in the post.

Please contact us if you are unsure about a return and we will be happy to help.